Reviews Insurance Agency Serving Dallas, Frisco, McKinney, Allen, Plano, and Texas

Gibb Agency Insurance Services

I was able to get a lower rate on my homeowners insurance thanks to Shelby! They are very efficient and communicate well. I would highly recommend

– Katey Noelle Rush

This is a wonderful, family-friendly agency that will take great care of all your insurance needs! I highly recommend!!

– Kristin M.

I am a professional colleague of Susana. The level of care that she demonstrates for her clients is top-notch. She is easy to work with and will go above and beyond to be sure you’re taken care of. I highly recommend Susana for your insurance needs!

– Alexandra Geczi

The Gibb Agency is great… we love supporting independents and can’t be happier with the service and coverage. I use them for both personal and business policies and have always found them to be attentive and on top of finding us exactly what we need.

– Seth Mitchell

I worked with Susanna Gibb for several years. She handles my home, health and life insurance, and they have been great. And I like having someone local to ask questions, not an automated phone bank.

– Rob McCollum

The Gibb Agency has serviced my home, my business, and my family’s insurance needs for over a decade. I highly recommend Susana to help with your home, vehicle, or health insurance needs.

– Elizabeth Mathis

Was told today you are a movie star – who knew! Nice to know we are dealing with a professional. Thanks for the wonderful service on our benefits.

– Wade, Capital Works

I am so thankful I found Gibb insurance! I have worked with Shelby and Jennifer for the past couple of weeks and to say it’s been pleasant is an understatement. The great customer service, quick responses, and the hard work on finding the lowest rate won our business. We bundled everything with Gibb insurance and are happy to have made the jump from GEICO!

Jose Cifuentes

I have been working with Shelby and she has been wonderful. I wanted to compare prices for my renters insurance and auto insurance and she was able to get me better coverage for a cheaper price. Shelby is so responsive and all she needed was a couple documents to get everything done. I highly recommend working with Shelby and Gibb Insurance for all of your insurance needs!

Zeb Van Pelt

Shelby Furr at Gibb Insurance Services, LLC provided exceptional service. As soon as I called her about my auto and home needs, she requested all the right info and dedicated her expertise to getting me the best coverage at incredible prices. I highly recommend Shelby Furr at Gibb Agency. Thanks so much Shelby.

Arturo Calderon

I cannot express how awesome the Gibb Agency is. They have served me personally and been a great resource for my clients. They are a very professional group led by an exceptional leader, Susana. Keep up the great work!

Todd Braden

Amanda is a wealth of knowledge and assistance with all things “group health insurance”! So glad I contacted the Gibb Agency team to help me craft a valuable insurance benefit for my employees.

Kristen Wood

Gibb Agency is amazing – they make everything so easy for me – the whole team is incredibly kind and efficient. Susana and Shelby have gone above and beyond answering questions, providing assistance, and finding exactly what I need for both home and auto. If I could give them a million stars, I would!

Kristin Mccollum

I was looking for a lower rate on my auto insurance, and was referred to Shelby. She was quick to respond, and found me a lower premium within 24 hours of my initial inquiry. I would highly recommend contacting Shelby for any insurance needs.

Spencer Bolanos

Susana and her team are excellent; great customer service throughout the year and they have a great carrier network to help each year at renewal time!!

Jake Sweeney

I own a roofing company, Purdy Holmes Construction, and trust referring my customers to Gibb Agency 100%. Their knowledge and customer care is exactly what this industry needs!

Paul Holmes

We have been working with Shelby on recommendation from a friend since purchasing a house 2 years ago. We could not be happier with her services. She always responds quickly and answers any questions we have. Each year she has found us better coverage at better rates and always helps us to weigh our options. Again I’m so happy we found Shelby and the Gibb Agency!

Henry Nelson

Shelby has been great. She’s always gotten me the best deals on insurance. Home & auto


They were extremely helpful in vetting the universe of offerings and helping me to decide what coverage best fit my family’s needs!

Jacques Bares

Susana and Shelby are both amazing individuals. I dealt with Shelby during my quoting process, she was prompt, professional and honest. The experience I had working with Gibb Agency was a breath of fresh air compared to other agencies I have worked with in the DFW area. I am incredibly happy to have found a new partner to advise me on all my insurance needs, both personal and commercial.

Doug Bauer

Great agency. My agent, Zack Lemon, was punctual, friendly, and, above all else, responsive. I was never left hanging and my agent was always quick to follow up with any important information.

Anthony Russo

We decided to change our commercial insurance and knew it was going to be a hassle to find one. But I contacted Annia and she took care of everything for us. Very friendly and the best customer service! I would highly recommend Gibb Insurance for all your insurance needs.

Thelma Garibay

The Gibb Agency is absolutely first class. I work with Shelby for all of my homeowner’s, auto, umbrella and other policy needs. She knows the products very well and answers all my questions when they come up. Working with Shelby means I don’t worry about being under insured. I know she’s got me covered.

James Miller

Shelby and Susana are rock stars! They both know their stuff and are very professional. They are there to work for you! Shelby is always prompt and informative. I always get my questions answered quickly and am delightfully surprised every time I get quotes because they are very competitive.

Gary Adams

Shelby has been my agent since 2018 when I purchased my house and has always been on top of my insurance plans. I’m a Realtor in the DFW so I refer all my clients to the best, which is obviously Shelby at Gibb Agency. Thanks you guys for always taking care of my clients and I!! ❤️

Katey Rush

Awesome working experience with Shelby. She is really quick with sorting out the insurance details and made my life easier. Thanks a lot.

Pratik Mrinal

Can’t say enough great things about Shelby, Susana and the team at Gibb. Fast, efficient and highly professional. Not only helped get me coverage that was less than the coverage I had, but educated me in coverages I needed!

Brad Clark

5 Stars doesn’t do enough justice for Susana Gibb and her team at Gibb Insurance Agency. Her agency and team have been great at providing strong customer support and knowledge about commercial insurance policies for my small business insurance needs. Susana provides great education and makes sure that my business needs are covered. Susana and her team provide customer service that goes above and beyond. You can find no insurance agency better!

Alison Reiff-Martin

Zachary quoted our business renewal policy. He was able to secure additional benefit values for several hundred $ less. He was efficient with his quote (within 24 hours). I am pleased to write our insurance with a professional such as Zachary Prater.

Pat Hadaway

Im so happy to have found The Gibb Agency. They are saving me $1000 a year on my car insurance! Each year upon renewal, they search providers and find the best rates/coverage for me. If questions or issues arise, I call them directly and things are handled in a prompt, professional and sincere manor. I feel like I have a personal concierge service in them! I highly recommend The Gibb Agency for all your insurance needs.

Carla Watson

I’m one of the only ones in the office and y’all have me blushing…thank you for the kind words. Y’all are by far the best, most responsive insurance provider that I have ever worked with which tells me that you all take pride in what you do and want to be the best on a daily basis. It is always good to work with a team like yours, feels like we are all in the same boat together and part of the same family which is rare in my mind, how lucky we are. thank you Team Gibbs

Stephanie Vanhoutan

The Gibb Agency is great. Susana and Shelby are top notch in what they do. I’ve worked with them on a variety of things and they do a tremendous job with their clients.

Kyle Rogers

Annia was super helpful and answered all my questions! Happy we ended up going with Gibb Agency !!

Daniela Aldana

We worked with Zach to provide us with a GL insurance coverage for our Construction business. He was very knowledgeable, quick and easy to work with.

Ufuoma Umudi

I am a professional colleague of Susana. The level of care that she demonstrates for her clients is top-notch. She is easy to work with and will go above and beyond to be sure you’re taken care of. I highly recommend Susana for your insurance needs!

Katie Rutkowski

Susana and her team of amazing people relocated to Venture X Dallas Campbell Centre after the tornado destroyed their building. This may be off the subject of insurance but there were things she asked me to print for her from time to time for her team and I started using the tools to manage my day. She is a thoughtful leader and values relationships.


The Gibb Insurance Agency is top-notch! Extremely professional and truly cares about the best interests of their clients. I will continue to refer everyone I know to them!

Jeff Keller

Every experience I’ve ever had with Gibb Insurance has been fantastic. They’re professional and saved me a bunch of money on both cars and a house. Would highly recommend.

Ben Lauer

Shelby and Annia with Gibb Agency are the best! I know to always go to them for my insurance needs.

Daniela A.

I worked with Annia on three different policies and her attentiveness and ability to problem solve were impressive.

William Allison

Friendly, Knowledgeable, Thorough. Took the time to explain and answer questions

Jodie Moore

I highly recommend the Gibb Agency. Susana is knowledgeable and will work hard to get the insurance that exactly fits your needs.

Jared Shultz

Shelby was very friendly and professional and explained the policies and gave detailed information.


I have loved this company. Great communication in taking care of my business and home insurance needs! Thanks so much!!

Christine Lenoir

This place has been awesome and the process has been super easy and stress free. I truly respect the communication and follow up they provide.

Cheryl Estrada

Zach is great. World class customer service. Thank you sir

Russell Steckert

Very friendly and professional team.

Mohamed E B M Abdallah


Sheryl Dunn

I appreciated the fast responses to my insurance questions! Great customer service!

Kerry Tassopoulos

Great customer service, fast and friendly, very professional.

Angie Aranda

Susana and the Gibb team are awesome!

Christopher Hill

Love the attention to detail, and Kasey has been an absolute pleasure to work with.

Jon Vogel

Great speedy service for our business insurance needs!

John DeLoach

Prompt attention and friendly, knowledgeable service!

Charlene Wong

Kristen impressed me with her attention to detail and by how she went over and above my expectations by working to get an erroneous claim (that I didn’t even know about) removed from our prior Homeowner’s coverage. She made the process a lot easier than I anticipated and I’m completely satisfied with the results. I highly recommend her and the Gibb Agency.

Karen Mercado